* ONLY THE COSTS OF RETURNS BY POST ARE RESPONSIBLE FOR THE BUYER / The refund will apply in full (delivery costs included) and this, despite the standard “outbound” delivery costs incurred.
BUY WITH CONFIDENCE FROM ROIDUBIJOU: RIGHT OF WITHDRAWAL (30 days to change your mind)
You obviously have the legal right to cancel and return your order to us within 14 days of receipt of it, without having to give a reason or justify your decision. But because we are absolutely confident in the quality of our products and because we want to be certain that you are 100% satisfied with your purchase, we offer you a period of 30 days to return your products to us. You can return your products to us for any reason, or even without having to provide us with an explanation for this.
HOW TO RETURN OR EXCHANGE A JEWELRY? it's as simple as 1 2 3 ✌
In the event that the jewelry you ordered does not correspond to your expectations, or you notice that you have obviously chosen the wrong size. Do not panic! you have an extended period of 30 days to return the jewelry to us.
1. - For a size exchange or refund, please contact us via our Contact Form .
2. After our confirmation and acceptance of exchange or return, all you need to do is tell us on plain paper your name, first name, address and your choice (size exchange or other jewelry of the same value or refund) .
3. Be sure to carefully package the jewelry in a bubble envelope, preferably in a bubble envelope, slide in the small piece of loose paper and then return this to us at the following address:
Romero Karine / Roidubijou
360 avenue des routes
83200 Toulon FRANCE
4. And that’s it! Upon receipt, we will confirm via our site that your return has been received.
- In the event of a desired size exchange: if the amount of the order is greater than €15, you will be asked to add a Marianne stamp to your return.
- In the event of a desired refund: postage return costs remain the responsibility of the buyer. The refund will be applied in full (on the returned jewelry as well as standard “outbound” delivery costs if the User returns their entire order).
- JEWELRY CANNOT BE RETURNED: All items can be exchanged or refunded, except for obvious hygiene reasons, jewelry such as earrings/piercings as well as damaged or damaged jewelry . damaged beyond 15 days after the date of receipt.
I returned a piece of jewelry: did you receive it? We will inform you by email of the successful receipt of your return, as soon as we have received your shipment. We take care of the jewelry returned to us on a daily basis. If it is a size exchange, we will send it again within 48 hours.
When will I be reimbursed? As soon as we have received your returned jewelry, we will reimburse it within 48 hours and send you a confirmation email on this subject. Reimbursement will be automatic.