FREQUENTLY ASKED QUESTIONS
Find here the questions frequently asked by our customers (you just have to click on the question to discover the corresponding answer)
- How do I modify my personal data: my email address, my postal address, my telephone number, my password ?
SHIPPING / DELIVERY / ORDERS
- My package is indicated as "delivered" on the LA POSTE website, but I have not received anything, what should I do ?
RETURN / EXCHANGE / REFUND
How to order ?
To place your first order, simply create an account on the site by clicking here: Log in or, once your basket has been created, by clicking on the “order” button and following the procedure indicated.
How do I modify my personal data: my email address, my postal address, my telephone number, my password ?
Nothing could be simpler, just consult the section > My account > My personal information.
What should I do if I forget my password ?
If you forget your password, click on > My account > "Forgot your password ?". Retrieve your new password from your email inbox. Identify yourself on the “My Account” page by entering your email address and the new password.
How do I delete my account ?
Nothing could be simpler, just send us a request to delete your account via our contact form by selecting the subject > For any other questions
I want to download my invoices, how do I do it ?
You can download your invoices or your last current purchase order at any time in the section > My account > My orders
What are the forms of payment accepted ?
Roidubijou offers you different solutions to pay for your order. All of these payment methods are secure and at no additional cost:
Bank card: Visa, MasterCard, American Express and Carte Bleue.
PayPal (Pay by PayPal whether you have a PayPal account or not).
By check: Once your order is finalized in the basket, send us a copy of your order and check to the address mentioned.
A special page explaining our payment methods can be viewed here: Means of payment
Why don't I receive the SMS with the code when paying by credit card ?
When paying by credit card, a validation code can be sent to you by SMS. This code is sent to you by your bank to protect you against fraud. For obvious security reasons, it is not the telephone number that you entered on our site that is used, but the one that you communicated to your bank. To modify it, you must therefore contact your bank to provide them.
Are my credit card details stored on your servers ?
At no time do we record your credit card number. This is why you are asked for it with each order. We do not have access to your banking data under any circumstances; they are transferred in an encrypted and secure manner to our payment solution.
Are payments by bank cards or PAYPAL on your site secure ?
Payment on Roidubijou.com is perfectly secure. All the information you provide to us during your payment is protected and encrypted by the SSL (Secure Sockets Layer) protocol. The entire payment process between the buyer and the merchant is fully encrypted and protected on the one hand thanks to the SSL (Secure Socket Layer) protocol, and on the other hand thanks to the banking and electronic payment software implemented. This means that at no time does the bank card number circulate unencrypted on the Internet and no person has access to the buyers' bank card details.
What is the shipping time ?
The shipping time is 24 hours. For any order placed before 3 p.m., your order will be shipped the same day. After 3 p.m., the order will be sent the next day. During busy periods, this delay can be extended to 48 hours. Shipments take place Monday to Friday, excluding public holidays.
What is the delivery method ?
All deliveries are made by post directly to your mailbox, which is why it is imperative and important to indicate and verify your postal address when registering your order.
How do I track my package ?
The shipping time is 24 hours. As soon as your order leaves our warehouse, we will send you an email confirming the shipment of your package with a tracking link to follow the delivery. If you already have your order tracking number, go to the post office website for real-time tracking on the post office website:
I am not delivered on time, what should I do ?
Please contact us via our contact form and select the subject: Where is my order? so that our services can contact you first and then directly with our carrier (the post office).
First of all, we invite you to inquire with those around you (neighbors, caretaker, etc.) in order to check if someone would have received the package in your place, because it may happen that the postman has the wrong box at the letter. In fact, this case happens quite frequently. If this is not the case, then please contact us via our contact form and select the subject: Where is my order? so that we can send the claim to the post office as quickly as possible.
Do you have all the items in my order in stock ?
Yes and barring exceptional incidents, you are sure to receive what you ordered. Items out of stock are clearly indicated on the site.
Can I modify an order ?
If your order has not yet been shipped, you can contact us via our contact form and select the item: For any other questions, or the best is to notify us as quickly as possible by telephone at 06.29.87.74.57 in order to modify your order as quickly as possible before it is shipped. We will do our best to take your requests into account.
What time frame do you offer for a size exchange or refund ?
We want to make sure you are 100% satisfied with your purchase. As it is not so easy to realize, just by looking at a photo, whether a piece of jewelry will suit you or not or to choose the right ring size, Roidubijou extends its deadline and offers you 30 days to request the exchange of your items or their reimbursement.
How to return or exchange jewelry ?
To discover our easy returns conditions, in more detail, simply click here: 30 Days to change your mind
I returned a piece of jewelry, did you receive it ?
We will inform you by email of the successful receipt of your return, as soon as we have received your shipment. We take care of the jewelry returned to us on a daily basis. If it is a size exchange, we will send it again within 48 hours.
When will I be reimbursed ?
As soon as we have received your returned jewelry, we will reimburse it as soon as possible (48 hours maximum after receipt) and we will send a confirmation email on this subject. Reimbursement will be automatic.
Well it’s simple, our jewelry on Homme-bijoux.com are much cheaper because the structural costs (premises, furniture, taxes, etc.) are greatly reduced, which allows us to also reduce sales prices. And therefore to offer our customers much lower prices than in traditional jewelry and for equivalent or even higher quality. It’s a win win!
The site is completely secure and even more! Indeed, all the pages you consult, the home page, the product pages, payment page... are all with the https and the little green padlock in front. It is therefore not, as with certain sites, only the payment page secure, but all of our store pages can neither be hacked nor be the target of malware.
The jeweller's Roidubijou is dedicated to lovers of beautiful jewelry. It is also aimed at men who like to party, elegant people who never part with their jewelry and people who always stay in tune with the times. Some men wear very little jewelry and reserve it for “special occasions”. Others put on a little but every day while remaining faithful to a few ornaments. And there are those who love them, have a lot of them, follow the trends and change them often to renew their look. It's fun to get to know yourself better through jewelry. And you, in which category do you recognize yourself?