C.G.V

1. IDENTIFICATION

ROMERO KARINE / ROIDUBIJOU

Company with its head office at 360 avenue des route 83200 Toulon, FRANCE registered under number 881 019 756 with the RCS of Toulon, specializing in the Internet sale of jewelry.

Customer service :
Tel: 06-29-87-74-57
This Contact form or by Email: roidubijou@free.fr
Monday-Saturday: 8:30 a.m.-6 p.m.

2. CONDITIONS GENERAL SALES CONDITIONS (updated on 05/10/2020)

These general conditions of sale are concluded between, on the one hand, the store Roidubijou.com by Romero Karine Micro-Enterprise registered with the TOULON RCS whose SIREN number is as follows: 881 019 756 hereinafter referred to as “the seller”.
And, on the other hand, theInternet users, non-commercial individuals of legal age, wishing to make a purchase on the site Roidubijou.com vshereinafter referred to as “the customer”.

These conditions govern the sale of any product or service presented on the site. Roidubijou.com.

Any order duly validated on the site Roidubijou.com implies total and unreserved acceptance of these general conditions of sale and, possibly, the particular conditions or specific to one or more products, services or orders.
If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector where the company is headquartered in France. Roidubijou.com (Romero Karine) undertakes to respect all the provisions of the Consumer Code relating to distance selling.

3. NOMINATIVE DATA

The seller reserves the right to collect the data.
The personal data communicated by the user or collected via the operation of the site (through cookies or active x) are intended to ensure the successful completion of deliveries, improve the quality of service and better meet expectations. client. The user consents to the use of this data by the seller, in particular to communicate information relating to services and promotional offers that may interest him.
If he does not wish to receive these offers, he can make a request at any time either directly on the Internet via the contact form, or by mail to the address:

Romero Karine / Roidubijou
360 Avenue des routes/ 83200 TOULON (France)

indicating their last name, first name, email address and if possible the customer reference.
In accordance with the provisions of the Data Protection Act of January 6, 1978, the customer has the right to access and rectify the personal data that concerns him, upon simple written request to the seller's customer service.
The customer's data is kept confidentially by the Seller for a period of 2 years from the last visit to the site.
The user is informed that this automated processing of information, in particular the management of e-mail addresses, has been declared to the CNIL under number 1669553.
The seller implements all means to ensure the confidentiality and security of data transmitted on the web. As such, the website uses a secure payment method such as SSL (Secure Socket Layer).

4. COOKIES

What is a cookie ? A cookie is a small text file that is placed on your computer, mobile device or other device in order to collect data about your browsing on our site and to optimize it. Cookies are necessary to facilitate navigation when shopping online and to make it more pleasant. Thanks to cookies, you have access to personalized features and we have the possibility, for example, to identify you or recall your preferences during navigation and during future visits. In addition, reading cookies also allows us to improve our site, to know the traffic and frequency of visitors in order to ensure that our site functions correctly and quickly.

Are cookies dangerous? Cookies do not cause any damage to your computer and cannot carry viruses. They cannot run automatically. Additionally, cookies do not collect any information about your computer or personal files. Our cookies are not used to store sensitive personally identifiable information, such as your address, password, or credit card information.

Most cookies are intended to enable or facilitate your navigation and are necessary for the operation of our online store. By using this site, you agree to let us place these cookies on your device - whatever its type (computer, mobile platform, etc.) - and to access them during your future visits to our site. The use of cookies, own or third parties, which are not necessarily necessary for the operation of the site requires express consent from you. You can express your consent or object to the use of cookies by configuring your connection device appropriately. To do this, refer in particular to the user guide for your browser.

If you want to delete any cookies already on your device, the "Help" section of your internet browser should provide you with instructions to find the file or directory storing those cookies and delete them. Further information on cookies is available atcookie info Please note that deleting or disabling cookies (present or future) may affect your user experience and prevent you from taking advantage of certain features of our site and your user experience.

5. OBJECT

These conditions aim to define the terms of sale between the seller and the customer, from the order to the services, including payment and delivery.

These conditions regulate all the steps necessary for placing the order and ensure the monitoring of this order between the seller and the customer.

6. ORDERING AND AVAILABILITY

The order can only be registered on the site if the customer has clearly identified himself by entering his identifier and password which are strictly personal to him.

The customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

Any order constitutes acceptance of the prices and description of the products available for sale.
By validating and accepting his order, the customer declares to have read and accepted these General Conditions of Sale before placing your order.

After validating the order, the seller sends an e-mail to the customer confirming acceptance of the order.
The customer has the possibility to modify the order until the date the items are sent.

The seller undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability, the seller undertakes to inform the customer.

7. DELIVERY

Orders are generally shipped within 1 to 5 days depending on available stocks from receipt of the email by the customer. The seller may send the order in one or more packages in order to avoid a long wait in the event of unavailability of an item. All packages will be sent via postal services.

Any order placed on the site and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These possible customs duties and taxes linked to the delivery of an item are the responsibility of the customer and are their responsibility. The seller is not required to check and inform of applicable customs duties and taxes. To find out about them, we advise the customer to contact the competent authorities of the country of destination of the order.

8. PAYMENT TERMS

The customer has the choice to pay for their purchases:

- by check when ordering
Payment by bank check is only possible for checks in euros drawn on a bank domiciled in France or Monaco. In the event of payment by check, it is cashed upon receipt. The check must be made payable to us: Romero Karine, and sent to the address below, preferably attaching a copy of the order summary or affixing the order number to the back of the check.

Romero Karine / Roidubijou

360 Avenue des routes / 83200 TOULON (France)

- online when ordering by Paypal or credit card.

9. PRICE

The prices of our products are indicated in euros including tax, excluding processing and shipping costs.
The seller reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time the orders are registered.
The prices indicated on the site are guaranteed for the duration of the online posting and while stocks last.
If a product was inadvertently displayed at a price lower than the supplier price, the seller is required to inform the customer of the inexecutability of his order, in accordance with the laws in force governing competition in order not to fall foul of the unfair competition. In this case, the customer is free to ask the seller for a refund of the amount paid for the product or to request an exchange.

10. RIGHT OF WITHDRAWAL / RETURN / EXCHANGE

The customer has, within 30 days of delivery of his order, a right to return, at his own expense, for exchange or refund, products which do not suit him in accordance with article L 121- 16 of the Consumer Code.

The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any deterioration, however minimal, and be in a perfectly clean state.
This right of withdrawal is exercised without penalties. Within a maximum period of 30 days from receipt of the product, the customer will be reimbursed for the sums paid.

In the event of an exchange or refund, return costs remain the responsibility of the buyer.

All items are subject to exchange or refund except for obvious hygiene reasons, jewelry such as earrings/piercings. The exchange request by the user must be made within 30 days after the date of receipt or collection of the package. If the new order is for a higher amount, the user must attach payment for the remainder to the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the user will receive within 7 days maximum after receipt of the request the reimbursement of the difference via the same means of payment as that used when making the exchange. order.

11. GUARANTEES

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 et seq. of the Civil Code. The user benefits from a guarantee for the articles allowing him to return defective articles delivered in accordance with articles L 211-4 et seq. of the Consumer Code.

Article L211-4 consumer code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L211-5 consumer code
To comply with the contract, the property must:
1º Be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;

- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling ;

2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 consumer code
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article 1641 civil code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

Article 1648 al. 1st civil code
Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

12. SIGNATURE AND EVIDENCE

Any user of the site who does not have a customer account must follow a registration procedure allowing them to open their customer account. The username and password constitute confidential data that the customer will not disclose to third parties. If there is any doubt about unauthorized use of the account, the customer must promptly report it to the seller.

In all cases, the online provision of the bank card number and the final validation of the order will constitute proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will constitute payment of the sums incurred by the seizure. of the items listed on the order form.
This validation constitutes signature and express acceptance of all operations carried out on the site. However, in the event of fraudulent use of their bank card, the customer is invited, as soon as this use is noted, to contact the seller's customer service via the contact form or by telephone at the number indicated on the contact page.

13. FRAUD PREVENTION

In some cases :
- very high order amount.
- different countries of issue of the credit card and domiciliation of the customer.
- or any other case requiring intervention on our part.
We may be required to request proof of identity as well as proof of address if the address of the proof of identity is different from that of address.

This measure aims to protect cardholders and protect us against fraud.

14. RESPONSIBILITY

The site https://roidubijou.com/en/ has for all stages of order taking as well as for stages subsequent to the conclusion of the contract an obligation of result.
Thus the seller undertakes to describe with the greatest accuracy the products sold on the website. Roidubijou.com .On the other hand, the seller's liability cannot be incurred in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Likewise, the seller cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

15. NOMINATIVE DATA

The seller reserves the right to collect the data.
The personal data communicated by the user or collected via the operation of the site (through cookies or active x) are intended to ensure the successful completion of deliveries, improve the quality of service and better meet expectations. client. The user consents to the use of this data by the seller, in particular to communicate information relating to services and promotional offers that may interest him.
If he does not wish to receive these offers, he can make a request at any time either directly on the Internet via the contact form, or by mail to the address:

Romero Karine / Roidubijou
360 Avenue des routes / 83200 TOULON (France)

indicating their last name, first name, email address and if possible the customer reference.
In accordance with the provisions of the Data Protection Act of January 6, 1978, the customer has the right to access and rectify the personal data that concerns him, upon simple written request to the seller's customer service.
The customer's data is kept confidentially by the Seller for a period of 2 years from the last visit to the site.
The seller implements all means to ensure the confidentiality and security of data transmitted on the web. As such, the website uses a secure payment method such as SSL (Secure Socket Layer).

16. INTELLECTUAL PROPERTY

All elements of the site Roidubijou.com, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

17. ENTIRETY

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.

18. EVIDENCE

Computerized records, kept in the site’s computer systems Roidubijou.com and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.

19. CONSERVATION AND ARCHIVING OF TRANSACTIONS

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.

Moreover, Roidubijou.com undertakes not to communicate, free of charge or in exchange for compensation, the contact details of its customers to a third party.

20. LEGAL NOTICE

- Company name: ROMERO KARINE

- Head office: 360 Avenue des routes, 83200 TOULON

- SIRET: 881 019 756 R.C.S. TOULON

VAT not applicable, Article 293 B of the CGI

Roidubijou.com may, at any time, without notice, make improvements or changes to this site.